# Senior US Payroll Specialist

- Link: https://100xfounder.com/job/toast-senior-us-payroll-specialist-1e327d/
- Published: 2026-10-08T11:08:39+05:30
- Author: 

Toast creates technology to help restaurants and local businesses succeed in a digital
world, helping business owners operate, increase sales, engage customers, and keep
employees happy.

We are seeking a Senior Payroll Specialist to join our in-house North America (NAM)
payroll team. This is a high-impact, hybrid role that owns the most complex payroll
processing, escalations, and systems and compliance initiatives, while overseeing
and reviewing the day-to-day transactional work delivered by the Payroll team. As
part of Toast’s internal payroll organization — not a third-party payroll bureau
or outsourced provider — you will act as a subject-matter expert across payroll 
operations, compliance, and systems; mentor Payroll Specialists and help prepare
them for advancement; and serve as a key backup to the Payroll Team Lead. Based 
in India, this position supports payroll for employees in the NAM region; it does
not involve India payroll processing.

### A day in the life (Responsibilities)

 * **Payroll Operations & Volume:** Oversee accurate and timely processing of bi-
   weekly multi-state payrolls for more than 5,700 employees across the US, Canada,
   and Mexico, with day-to-day transaction processing primarily executed by the 
   Payroll Specialist team. Personally owns and processes the most complex, escalated,
   and Mexico payroll cycles.
 * **Complex Transactions & Global Mobility:** Own complex and escalated payroll
   transactions that fall outside standard Specialist-level processing, including
   benefits-in-kind processing and overpayment calculations and repayments. Coordinate
   with third-party consultants and Global Mobility to input transferred employees’
   payroll information accurately and in a timely manner.
 * **Employee Ticketing & Tier 2 Support:** Support our internal and external customers
   who have payroll inquiries. Manage and respond to ServiceNow tickets accurately
   on the first instance. Proactively ensure all errors and issues are being resolved
   as indicated in the Service Level Agreement (SLA).
 * **System & Data Management:** Ensure Workday is maintained as the primary source
   of data integrity. Responsible for Workday EIB (Enterprise Interface Builder)
   mass data uploads, global mobility transactions, and serving as the lead tester
   for User Acceptance Testing (UAT) and semi-annual Workday system releases.
 * **Reporting & General Ledger:** Review and analyze payroll and data analysis 
   reports — including those generated by the Payroll Specialist team — to ensure
   audits are completed accurately and on time. Maintain and reconcile General Ledger
   accounts, ensuring accounts are balanced. Create content for dashboards and metrics
   as needed.
 * **Compliance, SOX & Audits:** Work with the Payroll Team Lead on quarterly reviews
   of the SOX (Sarbanes-Oxley) payroll process and support Internal Audit requirements.
   Manage audits for 401K (US retirement savings plans), ESPP, Workers’ Compensation,
   and review/approve monthly, quarterly, and annual equity audits. Review annual
   tax statements (W-2’s, T4’s) for all expatriate personnel to ensure accuracy.
 * **Vendor Management & Tax Filings:** Coordinate with ADP SmartCompliance and 
   CloudPay on tax filings, notice resolutions, and reconciliations. Own ADP tax-
   registration administration, including applying for new SIT, SUI, and local tax
   IDs and maintaining accurate payroll tax records. Process Prior Quarter/Prior
   Year Tax adjustments as needed. Manage responses to all tax agency inquiries 
   through ADP Tax Service and CloudPay.
 * **Process Improvement & Troubleshooting:** Audit current processes to reduce 
   the number of payroll-related errors. Determine the root cause of payroll errors
   by collecting and analyzing information under strict deadlines. Assist with the
   development and final review of payroll policies, workflows, knowledge bases,
   and contingency plans. Maintain and update Standard Operating Procedure (SOP)
   documentation, which is under the care of the Specialist.
 * **Cross-Functional Collaboration:** Work closely with the accounting team to 
   assist with complex variance queries and balance sheet reconciliations, drawing
   on supporting data and documentation prepared by the Payroll Specialist team.
   Partner with Total Rewards to ensure smooth integration of payroll with other
   HR functions.
 * **Leadership & Mentorship:** Assist the Payroll Team Lead with training and mentoring
   the payroll team, including onboarding, upskilling, and preparing Payroll Specialists
   for advancement into the Senior Payroll Specialist role. Serve as a primary backup
   for Payroll Specialists.

### What you’ll need to thrive (Requirements)

 * **Education: **Bachelor’s degree or equivalent practical payroll experience preferred.
 * **Experience: **8+ years of hands-on payroll processing experience, including
   4+ years working directly in Workday, and ownership of complex, high-volume payroll
   cycles across multiple jurisdictions.
 * **US Workday Payroll & Absence Proficiency (Hard Requirement):** Demonstrated
   hands-on experience processing US payroll and absence management in Workday is
   required. This must include executing EIB data loads, release and regression 
   testing, and troubleshooting configuration or calculation issues.
 * **Regional Expertise:** In-depth working knowledge of NAM payrolls (US, Canada&
   Mexico), including multi-jurisdiction statutory and year-end requirements.
 * **In-House / Corporate Payroll Environment:** Demonstrated experience operating
   within an in-house or corporate payroll function, as opposed to a third-party
   payroll bureau or BPO, including direct partnership with internal stakeholders(
   HR, Total Rewards, Accounting) and end-to-end ownership of the payroll process.
 * **Work Environment & Soft Skills:** Ability to work independently as part of 
   a team in a fast-paced environment and deliver results against deadlines, including
   performing effectively under sustained pressure.
 * **Shift Commitment:** Willingness and ability to work aligned to US Eastern business
   hours on an ongoing basis, including adapting to US daylight saving time transitions.
 * **Leadership:** Experience mentoring, training, or providing technical guidance
   to junior payroll staff.
 * US payroll certifications such as FPC (Fundamental Payroll Certification) or 
   CPP (Certified Payroll Professional) are a plus.

### Preferred Qualifications

 * **Escalation Ownership:** Experience acting as the primary point of escalation
   for complex payroll issues within an in-house or corporate payroll team.
 * **Advanced Tools:** Experience leveraging AI-powered reconciliation, analytics,
   or reporting tools (e.g., automated exception management, intelligent transaction
   matching, AI-assisted dashboards) to strengthen audit readiness.
 * **Software Familiarity:** Familiarity with ADP Smart Compliance, Cloud Pay, ServiceNow,
   or similar global payroll and tax software.

### AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We 
believe learning new AI tools empowers us to build for our customers faster, more
independently, and with higher quality. We provide these tools across all disciplines,
from Engineering and Product to Sales and Support, and are inspired by how our Toasters
are already driving real value with them. The people who thrive here are those who
embrace changes that let us build more for our customers; it’s a core part of our
culture.

### Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to
attract, retain, and motivate the best and brightest people in our industry. Our
total rewards package goes beyond great earnings potential and provides the means
to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn
more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).

### How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to
support our recruiters and interviewers with tasks like note-taking, summarization,
and documentation of interviews to ensure they can be fully focused on your conversation.
All hiring decisions are made by people. We ask that you complete interviews and
assessments on your own, without real-time AI tools, recording, or transcription
bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)

### Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing
individual needs. Our goal is to build a strong culture of connection as we work
together to empower the hospitality community, regardless of location. Please visit
the Locations page on our career site to learn more about our in-office expectations
by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)

### People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The
restaurant industry brings together people with a wide range of backgrounds, experiences,
and perspectives, and we value that same breadth at Toast. We strive to build a 
culture grounded in authenticity, respect, and humility, where every Toaster has
a real opportunity to grow, contribute, and do their best work—raising the bar in
delivering exceptional experiences for our customers and each other.

### Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part
of this commitment, we strive to provide reasonable accommodations for persons with
disabilities to enable them to access the hiring process. If you need an accommodation
to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](https://100xfounder.com/job/toast-senior-us-payroll-specialist-1e327d/candidateaccommodations@toasttab.com).

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a lie detector test as a condition of employment or continued employment. An employer
who violates this law shall be subject to criminal penalties and civil liability._