# India – Default Template

- Link: https://100xfounder.com/job/tekion-india-default-template-cc405f/
- Published: 2026-10-06T20:46:20+05:30
- Author: 

### About Tekion

Positively disrupting an industry that has not seen any innovation in over 50 years,
Tekion has challenged the paradigm with the first and fastest cloud-native automotive
platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers,
Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises
and Automotive Partner Cloud (APC) for technology and industry partners. Tekion 
connects the entire spectrum of the automotive retail ecosystem through one seamless
platform. The transformative platform uses cutting-edge technology, big data, machine
learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers.
With its highly configurable integration and greater customer engagement capabilities,
Tekion is enabling the best automotive retail experiences ever. Tekion employs close
to 3,000 people across North America, Asia and Europe.

### Summary

Provides technical support to customers by diagnosing and resolving software and
hardware issues, ensuring customer satisfaction, and contributing to the development
of support documentation and processes.

### Duties & Responsibilities

 * Respond to customer inquiries via phone, email, or chat, providing timely and
   accurate technical support.
 * Diagnose and troubleshoot software and hardware issues, guiding customers through
   step-by-step solutions.
 * Document customer interactions, issues, and resolutions in the support ticketing
   system.
 * Collaborate with engineering and product teams to escalate and resolve complex
   technical problems.
 * Develop and maintain support documentation, FAQs, and knowledge base articles
   to assist customers and internal teams.
 * Participate in training sessions to stay updated on product features and support
   best practices.

### Qualifications

 * Bachelor’s degree in Computer Science, Information Technology, or a related field.
 * 1.5years – 4 years of experience in technical support or a related field.
 * Strong problem-solving and analytical skills.
 * Excellent communication and interpersonal abilities.
 * Proficiency in using support tools and software.
 * Ability to work collaboratively in a team environment.

**Current Tekion Employees: Please apply via the Internal Job Board in Ashby**

_Note: Tekion recently transitioned to a new recruiting tool and we appreciate your
patience and feedback as we adjust to our new system!_

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate
based upon race, religion, color, national origin, gender (including pregnancy, 
childbirth, or related medical conditions), sexual orientation, gender identity,
gender expression, age, status as a protected veteran, status as an individual with
a disability, victim of violence or having a family member who is a victim of violence,
the intersectionality of two or more protected categories, or other applicable legally
protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy
Notice [here](https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice).