# Social Media, Customer Support Associate

- Link: https://100xfounder.com/job/stripe-social-media-customer-support-associate-0a4ad1/
- Published: 2026-07-15T10:41:09+05:30
- Author: Ishaan Vardhan

### Who we are

### About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies–
from the world’s largest enterprises to the most ambitious startups – use Stripe
to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount
of work ahead. That means you have an unprecedented opportunity to put the global
economy within everyone’s reach while doing the most important work of your career.

### About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences
for all of our users, whether they are an Independent Business, Startup, SMB, or
Enterprise and our mission is to provide all Stripe Users with the best support 
experience possible. Today, Stripe handles over a million support cases per year
and processes millions of internal transactions. We’re going to achieve excellence
by thinking of support in a novel, solution-oriented way, and viewing operations
as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and
the type of businesses we partner with as a result of “growing the GDP of the Internet.”
Stripes leverage understanding of our products, the financial industry and money
movement, and our processes to support both internal and external users. Doing so
requires us to invest significant resources into building this experience ourselves.

### What you’ll do

Stripe is launching Stripe Delivery Centers – a brand new global team to design,
implement and grow Stripe’s operations for the next decade. We are looking for dynamic
and curious people that have a passion for solving global user issues, building 
operations, drive process improvement and want to play a front-line role in building
this new operational capability for Stripe and accelerating Stripe’s growth. If 
you like challenging, scaled problems and are an amazing teammate, we want to hear
from you!

### Responsibilities

 * Deliver exceptional Stripe experience by efficiently and accurately resolving
   issues across social media platforms (e.g., X, Linkedin, Facebook, and others)
 * Help resolve issues that are escalated via social media, including technical 
   product questions, and work to prevent those issues from happening again.
 * Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk), 
   serving as the ultimate escalation point for high-stakes user issues and proactively
   initiating incident reports with a user-first mindset.
 * Coordinate executive escalations from Stripe’s leaders with other teams
 * Contribute and manage new programs focused on improving the Stripe user experience
 * Identify operational process gaps and initiate continuous improvements to accelerate
   global scale while delivering an exceptional experience for Stripe users.
 * Be part of building a brand new team and operational culture for Stripe

### Who you are

We’re looking for someone who meets the minimum requirements to be considered for
the role. If you meet these requirements, you are encouraged to apply. The preferred
qualifications are a bonus, not a requirement.

### Minimum requirements

 * You have 2 – 5 yrs of experience with social media support and/or an interest
   in resolving user issues through those channels (eg. Twitter, Linkedin, Facebook)
 * You have prior experience in customer support and external user facing operations.
 * You have a user first mindset and are energized by the challenge of solving difficult
   problems
 * You have excellent communication skills, both written and verbally
 * You have a user first mindset and are energized by the challenge of solving difficult
   problems, leveraging a process-oriented approach and a curiosity for technical
   products.
 * You excel in analytical thinking and problem solving
 * You have a process-oriented mindset and ability to get things done
 * You enjoy working in an in-office environment with strong cross team collaboration
   and support
 * You are able to prioritize and enjoy working in a quick-moving environment
 * You are humble and have a proven track record for working well across teams and
   with external partners
 * You’re willing to work a weekend day for which you will receive a weekday off
   in lieu; the SDC operates during daytime hours in 9 hour shifts (including 1 
   hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.

### Preferred qualifications

 * Prior experience or knowledge in user support
 * Prior experience working on projects or process improvement initiatives