# Operations Manager, Stripe Delivery Centre

- Link: https://100xfounder.com/job/stripe-operations-manager-stripe-delivery-centre-b7df9c/
- Published: 2026-07-10T18:53:31+05:30
- Author: Ishaan Vardhan

### About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—
from the world’s largest enterprises to the most ambitious startups—use Stripe to
accept payments, grow their revenue, and accelerate new business opportunities. 
Our mission is to increase the GDP of the internet, and we have a staggering amount
of work ahead. That means you have an unprecedented opportunity to put the global
economy within everyone’s reach while doing the most important work of your career.

### About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly
unique support problems resulting from both our type of scale and the type of businesses
we partner with. The Stripe Delivery Center (SDC) strategy will provide operational
leverage and expand Stripe’s portfolio of operational capabilities to support the
scaled needs for external users and internal Stripe teams.

### What you’ll do

Stripe is launching Stripe Delivery Centers – a new global team to design, implement
and grow Stripe’s operations for the next decade. We are looking for dynamic and
curious people that have a passion for solving global user issues, building operations,
driving process improvements and that want to play a front-line role in building
this new operational capability for Stripe and accelerating Stripe’s growth.

In this role, you will recruit, manage, and develop a group of Operations Associates
that are focused on user support. This person will cultivate the happiness of their
team members while guiding them to be the best they can be, through feedback, coaching,
mentoring, and advocacy within the organization. This means helping to set team 
goals, and using metrics to efficiently measure and guide team performance in pursuit
of those goals. To be a fit, you will have a strong operations mindset, be able 
to move quickly, and be passionate about delivering an incredible user experience.

### Responsibilities

 * Recruit, manage, coach, and develop a new team of in-office Operations Associates
 * Drive strong operational delivery and process improvement helping to mitigate
   risk while balancing operational efficiency and user impact
 * Identify gaps in current systems, policies and strategies, and recommend enhancements
   and process improvements to mitigate risks
 * Build a great culture and ensure team members are happy, effective, and growing
   in their career
 * Set clear goals and direction, and provide regular feedback on team members’ 
   performance
 * Be data-driven in your analysis of performance, and in your decision making
 * Transmit and foster our values, serving as a beacon of Stripe’s user-centric 
   philosophy and culture of transparency, empathy, inclusion, and empowerment

### Who you are

We’re looking for someone who meets the minimum requirements to be considered for
the role. If you meet these requirements, you are encouraged to apply. The preferred
qualifications are a bonus, not a requirement.

### Minimum requirements

 * At least 8+ years experience leading operations support teams
 * Experience working cross-functionally with multiple teams to deliver high impact
   initiatives
 * Experience in delivering weekly and monthly business metrics and reporting
 * Excellent written and verbal communication skills
 * An ability to partner effectively with internal stakeholders
 * Background of identifying and remediating quality gaps in team performance
 * Passion for process improvement and innovation
 * Ability to periodically work a weekend day for which you will receive a weekday
   off; the SDC operates during daytime hours with shifts from the morning through
   early evening

### Preferred qualifications

 * Experience in building and scaling new teams from zero
 * Strong operational background including experience with new process launches 
   and service delivery in a high growth technology company