# Operations Associate, Apprenticeship

- Link: https://100xfounder.com/job/stripe-operations-associate-apprenticeship-3c08b9/
- Published: 2026-09-01T10:20:45+05:30
- Author: Ishaan Vardhan

### Who we are

### About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—
from the world’s largest enterprises to the most ambitious startups—use Stripe to
accept payments, grow their revenue, and accelerate new business opportunities. 
Our mission is to increase the GDP of the internet, and we have a staggering amount
of work ahead. That means you have an unprecedented opportunity to put the global
economy within everyone’s reach while doing the most important work of your career.

### About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences
for all of our users, whether they are an Independent Business, Startup, SMB, or
Enterprise, and our mission is to provide all Stripe Users with the best support
experience possible. Today, Stripe handles over a million support cases per year
and processes millions of internal transactions. We’re going to achieve excellence
by thinking of support in a novel, solution-oriented way, and viewing operations
as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and
the type of businesses we partner with as a result of “growing the GDP of the Internet.”
Stripes leverage understanding of our products, the financial industry and money
movement, and our processes to support both internal and external users. Doing so
requires us to invest significant resources into building this experience ourselves.

### What you’ll do

### Responsibilities

 * Develop a foundational understanding of our products, services, and features 
   to assist customers effectively
 * Respond promptly and professionally to customer inquiries via email, providing
   accurate information and resources
 * Diagnose and troubleshoot customer issues under the guidance of senior team members,
   escalating complex issues to appropriate departments
 * Follow up with customers to ensure their issues are fully resolved and they are
   satisfied with the service provided
 * Maintain accurate and detailed records of customer interactions, issues, and 
   resolutions using internal tools
 * Participate in team meetings, training sessions, and continuous learning initiatives
   to enhance skills and knowledge
 * Engage in comprehensive training programs, seeking feedback and actively working
   on improving performance and developing professional skills

### Who you are

We’re looking for someone who meets the minimum requirements to be considered for
the role. If you meet these requirements, you are encouraged to apply. The preferred
qualifications are a bonus, not a requirement.

### Minimum requirements

 * You have a user-first mindset and are energized by the challenge of solving difficult
   problems.
 * You have excellent English communication skills, both written and verbal.
 * You excel in analytical thinking, open-ended research, and problem solving.
 * You enjoy learning about technical products and processes. You are an organized
   self-starter with a passion for finding solutions.
 * You have a process-oriented mindset and ability to get things done.
 * You enjoy working in an in-office environment with strong cross-team collaboration
   and support.
 * You are able to prioritize and enjoy working in a quick-moving environment.
 * You are humble and have a proven track record for working well across teams and
   with external partners.
 * You are a current student or have recently graduated in 2026.

This is a 6-month Apprenticeship Intern Program, starting in Jan 2027 and run in
accordance with the Apprentices Act 1961.