# Fraud Operations Team Lead

- Link: https://100xfounder.com/job/stripe-fraud-operations-team-lead-378a4d/
- Published: 2026-07-14T15:33:17+05:30
- Author: Ishaan Vardhan

### Who we are

### About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies–
from the world’s largest enterprises to the most ambitious startups – use Stripe
to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount
of work ahead. That means you have an unprecedented opportunity to put the global
economy within everyone’s reach while doing the most important work of your career.

### About the team

As a leading player in the internet economy, Stripe has a responsibility to protect
itself, our users, end customers, and the broader financial ecosystem from harm.
Fraud Operations proactively reduces fraud, making it difficult and unprofitable
for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement
investigation and review operations while minimizing user friction. We work across
products, customer segments, and markets and serve as a core pillar of Stripe’s 
risk strategy.

### What you’ll do

Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within
Fraud Operations in Bangalore. You will be responsible for the day-to-day operational
execution and performance of your workflow(s), including queue health, SLA attainment,
and decision quality. This role requires staying close to the work, remaining hands-
on in complex casework (QA and targeted production), modeling high-quality decisioning,
providing real-time coaching, and serving as the first-line escalation owner. You
will also drive unit-level operational excellence. To be a fit, you will have a 
coaching mindset, proven ability to communicate at different levels, a track record
of driving operational performance, and a passion for inspiring a team to deliver
outstanding results.

### Responsibilities

 * Manage a team of Operations Associates; set clear expectations, coach performance,
   and build a high-judgement culture rooted in strong decisioning and customer 
   empathy.
 * Own individual performance metrics of Operations Associates and ensure the team
   consistently meets throughput, SLA, and quality targets.
 * Perform specific unit-level execution, including: defining, clarifying, and evolving
   core processes, leading team meetings, and performing root cause analyses for
   defects.
 * Support team operations including hiring, onboarding, scheduling, and intra-day
   coverage planning to meet SLAs; provide interview feedback and help maintain 
   a high hiring bar.
 * Maintain hands-on casework at a level that enables effective coaching and escalation
   coverage, without compromising core people-lead responsibilities and team performance
   management.
 * Own and evolve SOPs and decision frameworks for your workflow(s); drive process
   adherence and consistency through clear guidance, change management, and reinforcement
   mechanisms.
 * Represent your workflow(s) in cross-team forums, surface operational pain points,
   propose improvements, support rollouts, and drive adoption within your team.
 * Serve as the primary escalation point for complex or time-sensitive cases within
   your unit, in partnership with global fraud stakeholders
 * Drive process adherence and consistency across your team through robust quality
   programs and calibration.
 * Participate in leader development and represent Bangalore workflows in global
   enablement sessions/onsites as needed.

### Who you are

You are a hands-on people leader and operational owner who thrives in a fast-paced
fraud investigation environment. You run a strong performance cadence through clear
metrics, coaching, and rigorous decision quality. You can take ambiguous operational
problems, use data to diagnose root causes, and drive changes that stick, through
influence, alignment, and follow-through, not just instruction. You bring sound 
judgment, calm execution under pressure, and a bias toward data-backed solutions
and measurable improvements in both fraud outcomes and user experience.

### Minimum requirements

 * Experience leading fraud, risk, trust & safety, or investigations operations 
   in a high-scale environment.
 * Proven ability to manage a team of frontline operations associates and own their
   individual performance/productivity.
 * Experience with payments, risk, compliance, or financial industry operations.
 * Proven ability to define and operationalize team-level metrics (e.g., accuracy/
   quality, SLAs, throughput) and use data to drive team priorities.
 * Strong operational background in new process launches, service delivery, and 
   building operating models at the unit/team level.
 * Excellent written and verbal communication skills, including presenting operational
   updates and representing the team in escalations in English.
 * Skill and credibility doing the core work of a user facing team with a high bar
   for quality, and a willingness to lead by example.
 * At least 3+ years of direct people management experience; this includes handling
   performance management and proactively coach/mentor individuals.

### Preferred qualifications

 * Strong fraud domain depth across investigation workflows, risk vectors, and decision
   frameworks
 * Experience in optimizing unit-level fraud review operations through process redesign
   and tooling improvements.
 * Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction
   fraud) and familiarity with how upstream detection and downstream enforcement
   interact.
 * Strong analytics proficiency (comfort with data to track team performance) and
   comfort partnering with data science/engineering.