# Process Trainer – Manager – Lending (North & East)

- Link: https://100xfounder.com/job/paytm-process-trainer-manager-lending-north-east-27ee2b/
- Published: 2026-09-29T15:55:41+05:30
- Author: Ishaan Vardhan

### About Us

Paytm is India’s leading mobile payments and financial services distribution company.
Pioneer of the mobile QR payments revolution in India, Paytm builds technologies
that help small businesses with payments and commerce. Paytms mission is to serve
half a billion Indians and bring them to the mainstream economy with the help of
technology.

### About the Role

Paytm is looking for an experienced, dynamic and experienced Trainer to design and
deliver impactful training programs for sales teams across lending products and 
processes.

### Expectations/ Requirements

 * 6+ years of experience in Sales Training, Learning & Development, or Training
   Delivery within Banking, NBFC, Fintech, or Lending domains.
 * The ideal candidate will be responsible for enhancing product knowledge, sales
   capabilities, and process adherence through engaging learning interventions and
   continuous coaching initiatives.
 * Design and deliver training programs for sales teams on lending products, sales
   processes, compliance requirements, and operational procedures.
 * Develop and maintain training content, including presentations, training manuals,
   SOPs, assessments, and e-learning modules.
 * Conduct classroom, virtual, and field-based training sessions to ensure effective
   knowledge transfer and skill development.
 * Collaborate with business stakeholders and subject matter experts to create practical
   and engaging learning experiences aligned with business objectives.
 * Evaluate trainee performance through assessments, feedback, and performance tracking
   to identify learning gaps and improvement areas.
 * Provide ongoing coaching and mentoring to sales teams to improve productivity,
   customer handling, and conversion effectiveness.
 * Monitor training effectiveness and recommend enhancements to training methodologies,
   content, and delivery mechanisms.
 * Ensure all training programs remain aligned with organizational goals, regulatory
   guidelines, and evolving business requirements.

### Must Have

 * Should have good networking capabilities and be willing to travel extensively
   throughout their specified area. Skilled in coaching and mentoring, a quick learner
   who grasps and puts into application the new learnt ideas and concepts.
 * Strong understanding of lending products, sales processes, and customer acquisition
   practices.
 * Excellent communication, presentation, and stakeholder management skills.
 * Ability to create engaging training content and facilitate interactive learning
   sessions.
 * Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (
   LMS) is preferred.

### Educational Qualification

 * Graduate/Postgraduate in any discipline.
 * Certification in Training & Development or Learning Facilitation will be an added
   advantage.

### Why join us?

A collaborative output driven program that brings cohesiveness across businesses
through technology Improve the average revenue per use by increasing the cross-sell
opportunities A solid 360 feedback from your peer teams on your support of their
goals. Respect, that is earned, not demanded from your peers and manager.

### Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500
mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are
in a unique position to democratize credit for deserving consumers & merchants and
we are committed to it. India’s largest digital lending story is brewing here. It’s
your opportunity to be a part of the story!