# Customer Support Associate

- Link: https://100xfounder.com/job/paytm-customer-support-associate-81c157/
- Published: 2026-05-07T15:52:03+05:30
- Author: Ishaan Vardhan

### Role Overview

We are looking for a dynamic CST Associate for a blend of voice and non-voice processes.
The role involves handling customer interactions across multiple communication channels.

### Key Responsibilities

Handle inbound and outbound customer callsRespond to customer queries via email,
chat, and other digital platformsProvide accurate information on products, services,
and policiesTroubleshoot issues and escalate when requiredMaintain professionalism
and ensure customer satisfactionDocument interactions and follow up as neededCollaborate
with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to
company policies and processes

### Skills & Qualifications

2–4 years of experience in voice and non-voice customer service**Manage multiple
chats/emails/calls simultaneously**Excellent communication skills in English (written
and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity
with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness
to work rotational shifts (6 days/week)Good interpersonal and teamwork skills**Candidates
with hands on experience on AI tools would be preferred. **

### Office Location