# QA Engineer – O2C & Enterprise Billing Testing

- Link: https://100xfounder.com/job/new-relic-qa-engineer-o2c-enterprise-billing-testing-e07a3b/
- Published: 2026-09-29T10:13:13+05:30
- Author: Ishaan Vardhan

We are a global team of innovators and pioneers dedicated to shaping the future 
of observability. At New Relic, we build an intelligent platform that empowers companies
to thrive in an AI-first world by giving them unparalleled insight into their complex
systems. As we continue to expand our global footprint, we’re looking for passionate
people to join our mission. If you’re ready to help the world’s best companies optimize
their digital applications, we invite you to explore a career with us!

We are looking for a highly analytical and technically proficient QA Engineer to
take ownership of our Opportunity-to-Cash (O2C) and Enterprise Billing testing. 
In this role, you will act as a quality gatekeeper for the financial systems that
drive our business.

You will join the BOBA Frameworks QA team — a small, high-ownership team embedded
in the Finance engineering organization — where quality directly impacts revenue
accuracy and customer trust.

You will not just be executing test cases; you will be mapping out complex data 
flows that span across Salesforce CPQ, our middleware, our Billing Platform, our
payment gateways (Braintree), and our NetSuite ERP. If you are a critical thinker
who understands the financial domino effect of a failed sync, loves unraveling usage-
based billing logic, and thrives in cross-functional collaboration, we want you 
on our team.

### What You Will Do (Key Responsibilities)

 * **End-to-End Pipeline Ownership: **
 * Execute comprehensive test strategies for our entire Opportunity-to-Cash lifecycle.
 * Trace data payloads from the moment an order is created in Salesforce CPQ to 
   the moment the final journal entry hits NetSuite.
 * **Complex Billing Lifecycle Validation: **
 * Take ownership of testing our Enterprise Billing Platform.
 * Rigorously validate invoice generation, taxation (Avalara), proration, discounts,
   credits, tiered and usage-based pricing models, credit memo issuances, and dunning(
   collections) workflows.
 * **Test Plan & Coverage Ownership: **
 * Own and maintain structured test plans in Xray for all buying programs (PAYG,
   Savings Plan, Volume Plan).
 * Ensure traceability from requirements to execution across every billing lifecycle
   stage.
 * **Payment Gateway & Ledger Allocation Testing: **
 * Take ownership of end-to-end payment flows through Braintree.
 * Validate successful authorizations, settlements, and complex edge cases like 
   partial refunds on multi-invoice payments.
 * Ensure funds are accurately handled (e.g., proper allocation vs. unallocated 
   amounts) and invoice statuses remain correct across systems.
 * **Usage & Consumption Testing: **
 * Deep-dive into our usage-based billing models.
 * Simulate high-volume usage data, validate tier drawdown logic, and ensure overages
   are calculated with absolute precision.
 * **Cross-System Integration Testing: **
 * Perform robust integration testing across our financial tech stack.
 * Validate API payloads, investigate failed background syncs, and ensure data integrity
   between Salesforce, Billing Platform, NetSuite, and Braintree.
 * **Defect Triage & Root Cause Analysis: **
 * Investigate system logs and identify exactly where a data sync broke down.
 * Provide developers with clear, actionable reproduction steps beyond just reporting
   bugs.
 * **Cross-Functional Collaboration: **
 * Act as the bridge between Engineering, Product, and Finance.Partner with business
   stakeholders to understand complex revenue rules and translate them into foolproof
   test scenarios.

### What Success Looks Like (Your First Year)

 * **Day 30 — Architecture & Ownership: **You’ve mapped the full Quote-to-Cash pipeline
   end-to-end: Salesforce CPQ → Boomi/PASS provisioning → Billing Platform → NetSuite
   → Avalara & Braintree. You’ve taken full ownership of the Xray test repository
   and can explain which test cases cover which buying program, workstream, and 
   billing lifecycle stage without being asked.
 * **Day 60 — Independent Execution: **You independently execute QA for a complete
   enterprise billing lifecycle — from contract activation through invoice approval,
   tax calculation, and payment processing — and close it without escalation. You’ve
   begun triaging Billing Platform → NetSuite sync failures and Boomi provisioning
   errors on your own, and you understand the difference between a defect and expected
   system behavior.
 * **Day 90 — Primary Sign-Off: **You are the QA gate for all cross-system financial
   deployments. Engineering ships nothing that touches CPQ, Billing Platform, or
   NetSuite without your sign-off. You’ve established a defect triage process in
   Jira and Xray that gives Engineering and Finance a shared, real-time view of 
   quality — eliminating the back-and-forth that slows down deployments.
 * **Year 1 — Measurable Impact: **Critical post-deployment data sync errors between
   CPQ and NetSuite have dropped measurably. Every active buying program — PAYG,
   Savings Plan, and Volume Plan — has standardized, Xray-tracked test coverage 
   for usage-based billing, commitment invoicing, contract lifecycle boundaries,
   and edge cases. The team ships faster because QA is a multiplier, not a bottleneck.

### What You Bring to the Table (Required Experience)

 * **O2C Domain Expertise: **4+ years of QA experience with a heavy focus on Quote-
   to-Cash / Order-to-Cash business processes. You understand the “why” behind financial
   transactions, not just the “how.”
 * **Salesforce CPQ: **Hands-on experience configuring and testing quotes, product
   bundles, amendments, and contract renewals within Salesforce CPQ.
 * **Enterprise Billing Platforms: **Proven experience testing complex billing systems
   such as BillingPlatform, Zuora, or similar financial engines.
 * **Payment Processing & Gateways: **Hands-on experience testing enterprise payment
   gateways (Braintree heavily preferred; Stripe or Adyen acceptable). You possess
   a deep functional understanding of payment lifecycles (Auth, Capture, Settle,
   Refund) and how gateway actions impact Accounts Receivable (AR) balances.
 * **Integration Middleware: **Familiarity with provisioning and event-driven middleware(
   Boomi or equivalent). You can read a payload log and identify where in the chain
   a sync broke.
 * **Test Management & Agile Tools: **Proficient in Jira for defect tracking and
   Agile workflows, with strong hands-on experience using Xray as a test management
   tool. You know how to navigate structured test plans, manage test executions,
   and maintain strict traceability between bugs, test cases, and product requirements.
 * **Usage-Based Models: **Familiarity with testing consumption-based pricing, tiered
   pricing, drawdown models, and metered billing logic.
 * **Integration & API Verification: **Experience validating data transfers between
   systems (using tools like Postman or validating middleware logs). You know how
   to prove a system sent the right data even if the UI hasn’t updated yet.
 * **Taxation & Compliance Tools: **Familiarity with enterprise taxation calculation
   software like Avalara.

### Who You Are (Soft Skills)

 * **A System-Level Thinker: **You understand that missing a prerequisite step —
   like failing to approve a usage invoice before uploading the next month’s consumption—
   breaks the entire downstream flow.
 * **Self-Driven Investigator: **When a test fails, you don’t just throw it back
   to Dev. You dig into the documentation and logs to help figure out exactly what
   went wrong.
 * **Exceptional Communicator: **You can clearly explain a complex API sync failure
   to an engineer, and then turn around and explain the business impact of that 
   failure to a Finance Manager.
 * **Detail-Obsessive Under Ambiguity: **Financial test data is rarely clean. You
   know how to set up a controlled test environment, isolate variables, and still
   reach a confident pass/fail verdict even when upstream systems are noisy.

Fostering a diverse, welcoming and inclusive environment is important to us. We 
work hard to make everyone feel comfortable bringing their best, most authentic 
selves to work every day. We celebrate our talented Relics’ different backgrounds
and abilities, and recognize the different paths they took to reach us – including
nontraditional ones. Their experiences and perspectives inspire us to make our products
and company the best they can be. We’re looking for people who feel connected to
our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application
or recruiting process, please reach out to [resume@newrelic.com](https://100xfounder.com/job/new-relic-qa-engineer-o2c-enterprise-billing-testing-e07a3b/resume@newrelic.com).

We believe in empowering all Relics to achieve professional and business success
through a flexible workforce model. This model allows us to work in a variety of
workplaces that best support our success, including fully office-based, fully remote,
or hybrid.

### Our hiring process

In compliance with applicable law, all persons hired will be required to verify 
identity and eligibility to work and to complete employment eligibility verification.
Note: Our stewardship of the data of thousands of customers means that a criminal
background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on
individual circumstances and in accordance with applicable law including, but not
limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).

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