# Technical Account Manager

- Link: https://100xfounder.com/job/mongodb-technical-account-manager-791b6d/
- Published: 2026-09-18T14:25:12+05:30
- Author: Ishaan Vardhan

MongoDB Technical Account Managers are at the forefront of technical problem solving
with key customers, working on some of the most complex and exciting application
ecosystems built on the MongoDB platform. TAMs combine:

 * Deep product knowledge and expertise across multiple domains
 * Polished technical communications
 * Strong account leadership, with the ability to engage effectively at all levels
   of the customer
 * Ability to not only proactively engage, but anticipate and preempt needs a customer
   may have or issues they could experience
 * A high degree of ownership and willingness to go above and beyond for our customers

The TAM’s primary remit is the cultivation of customer confidence and delivery of
positive, account-wide technical outcomes that solve big customer problems while
showcasing the capabilities of the MongoDB product portfolio. They do this through
a systematic engagement process including deep discovery and the development of 
a roadmap of shared objectives. They are able to operate in complex environments
where there may be shared or even ambiguous responsibilities between the customer
and MongoDB. The TAM is able to shift gears between enabling, coaching and mentoring,
and marshaling resources to get the right things done at the right time.

The TAM also acts as the eyes and ears of the product team while working with marquee
customers as they will sometimes surface new requirements or potential areas of 
opportunity for future development. They work closely with these teams to understand
these requirements, manage expectations, and ensure MongoDB is staying one step 
ahead of customer needs.

This role will be an early hire into the new Technical Account Management function
and will help pioneer the new service offering for MongoDB.

Successful candidates will have the flexibility to work around the schedules of 
customers with 100% uptime systems while enjoying the life/work balance MongoDB 
promotes.

We are looking to speak to candidates who are based in Bengaluru for our hybrid 
working model.

### Why MongoDB is a fantastic place to work and build your career

 * Be a part of the company that’s reinventing the database, focused on innovation
   and speed
 * Enjoy a fun, inspiring culture that is engineering focused
 * Work with exceptionally skilled people around the globe
 * Learn, contribute, and make a positive impact on the product and community

### Cool things you’ll do

MongoDB is on a mission to unlock the inner genius of our customers by making data
stunningly easy to work with. Along the way, our customers encounter questions and
issues about how our approach to databases works for their use case. In Technical
Services, it’s our job to help our customers succeed with MongoDB

As a Technical Account Manager, you’ll be highly engaged with a handful of our largest
customers, building key relationships with technical leaders and collaborating with
them on their projects to build and scale MongoDB solutions – resolving questions
and demonstrating solutions related to architecture, performance, recovery, security,
and everything in between

You’ll be an expert resource on the best way to run MongoDB at scale, whatever that
scale may be. You will identify deep dive opportunities to educate our customers
on crucial topics of concern to them and either conduct those deep dives yourself
or make timely connections between customers and subject matter experts within MongoDB

You will also mentor and ramp new team members, and take initiatives in building
knowledge of new product lines within the MongoDB ecosystem

### What you need

You should have 7+ years of relevant experience. We consider all candidates, with
an eye for those who combine formal education with self-teaching, are insatiably
curious, and are multi-faceted

### It’s crucial for every candidate to check these boxes

 * Communicator:
 * Foster open lines of communication amongst internal stakeholders; The TAM ensures
   all concerned parties, including in some cases the MongoDB executive team, are
   well informed about accounts within the TAM’s portfolio (especially during critical
   or escalated situations)
 * Great communication and account leadership skills of external stakeholders, with
   a good organizational understanding of customers and ability to calibrate communication
   style based on the audience
 * The TAM must quickly understand and communicate about customer workloads, use
   cases, and resiliency criteria, including performance, availability, and scalability
 * Collaborator
 * Ability to work independently as well as cross-functionally to ensure customer
   needs are being met
 * Genuine desire to help people, and to increase their confidence and good will
 * Ability to cultivate strong team partnerships: Understanding of when and how 
   to seek help from team members, skill in choosing from potentially conflicting
   perspectives or approaches; ability to secure commitments and lead collaborative
   efforts
 * Problem Solver:
 * Comfort thinking on your feet, solving problems in real-time, and reducing pressure
   and anxiety through calm, authoritative technical leadership; ability to keep
   your cool and project command presence during escalated situations where tensions
   and anxiety may be high
 * Ability to design, communicate, and follow a structured approach to solving complex
   problems based loosely upon the scientific method
 * Experience analyzing and pursuing issues holistically in the enterprise; spanning
   multiple technologies, customer teams and silos
 * Technical Expert
 * Experience building, maintaining, tuning, and troubleshooting sophisticated mission-
   critical production database systems
 * Familiarity with modern service architectures and the implications on development
   teams, their structures and the development lifecycle
 * Experience with the technologies and development patterns typical of a large-
   scale enterprise customer
 * Experience using any cloud services stack such as AWS, Azure or GCP
 * Builder
 * Develop, document, and help implement techniques, tools and procedures for optimizing
   MongoDB’s technical relationship with marquee customers
 * Product evangelism
 * The TAM helps customers understand how the MongoDB developer data platform is
   well-suited to solve a wide variety of their problems

### Bonus Points

 * Experience managing large scale databases (e.g. RDBMS, NoSQL)
 * Extensive experience with mass scale application architectures
 * Microservices/Serverless architectures
 * CI/CD tools and approaches
 * Containerization, orchestration and management tools
 * Enterprise Identity platforms
 * Experience using or managing MongoDB
 * Experience using distributed version control systems, and in particular git
 * Strong systems engineering and troubleshooting experience, including Linux performance,
   memory management, I/O tuning, configuration, security, networking, virtualization,
   clustering

### Success Measures

 * In 3 months, you will have gained a deep understanding of MongoDB and its ecosystem.
   You will complete New Hire Training
 * In 6 months, you will be confident working frontline with our customers. You 
   will also complete the MongoDB Certified DBA Associate exam
 * In 12 months, you will be directly and independently engaged in technical account
   management, ensuring customers are successful and happy with MongoDB and see 
   our developer data platform as the de facto standard for new projects

### About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate
at the speed of the market. We have redefined the data platform for the AI era, 
enabling builders to create, transform, and disrupt industries with software. MongoDB’s
unified data platform, the most widely available, globally distributed data platform
on the market, helps organizations modernize legacy workloads, embrace innovation,
and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed,
multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft
Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100
and AI-native startups, relying on MongoDB for their most important applications,
we’re powering the next era of software.

Our compass at MongoDB is our [Leadership Commitment,](https://www.mongodb.com/company)
guiding how and why we make decisions, show up for each other, and win. It’s what
makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed
to developing a supportive and enriching culture for everyone. [From employee affinity groups, to fertility assistance and a generous parental leave policy](https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb),
we value our employees’ wellbeing and want to support them along every step of their
professional and personal journeys.[ Learn more about what it’s like to work at MongoDB](https://www.mongodb.com/blog/channel/culture),
and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with
disabilities within our application and interview process. To request an accommodation
due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID

3273517066