# Senior Manager – User Experience : F&E

- Link: https://100xfounder.com/job/meesho-senior-manager-user-experience-fe-4f7893/
- Published: 2026-08-17T10:49:50+05:30
- Author: Ishaan Vardhan

### About the Team

You will join the **Fulfilment and Experience (F&E)** team at Meesho. F&E is the
operational and technological backbone powering India’s most cost-efficient, reliable,
and scalable e-commerce network, serving **100M+ monthly active users**.

From disintermediating traditional logistics through **Valmo** (Meesho’s unbundled
micro-entrepreneur supply platform) to driving zero-commission seller enablement
and real-time speed platforms, F&E operates at the intersection of deep systems 
thinking, network engineering, and structural innovation. We solve industry-defining
supply chain problems at a scale that few companies globally can match.

### About the Role

This role offers a direct mandate to reshape a function that touches every single
Meesho order, with full autonomy over team structure, roadmap, and how you solve
the problem. It also gives you a seat at the table with senior leadership on one
of Meesho’s most visible 2-year bets, while allowing you to work at the intersection
of scale (India’s largest value e-commerce platform) and zero-to-one building.

### What You Will Do

 * **Order-to-delivery experience** — speed, reliability, and predictability of 
   the fulfillment promise

**Post-order experience** — returns, refunds, and how fast/painlessly they resolve

**Customer support** — treating support volume as a signal to fix root causes, not
just a queue to clear

**The fast delivery network bet** — reimagining what “fast” means for value e-commerce,
and what infrastructure/network changes get us there

**A team of 10–15** — you’ll build, coach, and scale a pod of builders (not just
managers)

### What You Will Need

B.Tech/MBA from a premium institute preferred

5–8 years overall experience; 2+ years in management consulting, strategy & ops,
or a startup/tech environment (e-commerce or logistics preferred)

Proven experience leading teams (min. 3 years managerial experience)

Strong analytical and structured problem-solving skills

High ownership, strong bias for action, comfortable with ambiguity

Excellent stakeholder management — you’ll work closely with Product, Ops, 3PLs, 
and Meesho leadership

Demonstrated founder/past-founder experience, or a track record of shipping 10x/
zero-to-one bets in a past role.

### About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash
of entrepreneurial spirit. We’re not just a platform; we’re your partner in turning
dreams into realities.

**Curious about life at Meesho? Explore our Glassdoor – our people have a lot to
say and they’ve helped us become a loved workplace in India.**

### Our Mission

Democratising internet commerce for everyone — Meesho (Meri Shop) started with a
single idea in mind: to be an e-commerce destination for Indian consumers and to
enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping
solutions in the market. Today, sellers nationwide are growing their businesses 
by tapping into Meesho’s large and diverse customer base, state-of-the-art tech 
infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect
with internet users and serve customers across urban, semi-urban, and rural India.
Our unique business model and continuous innovation have established us as a part
of India’s e-commerce ecosystem.

### Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and
performance excellence. We prioritize a people-centric culture, dedicated to hiring
and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-
monetary, tangible, and intangible. Our 9 guiding principles, or “Mantras,” are 
the backbone of how we operate, influencing everything from recognition and evaluation
to growth discussions. Daily rituals and processes like “Problem First Mindset,”“
Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance
Management embody these principles.

We offer competitive compensation — both cash and equity-based — tailored to job
roles, individual experience, and skill, along with employee-centric benefits and
a supportive work environment. Our holistic wellness program, MeeCare, includes 
benefits across physical, mental, financial, and social wellness. This includes 
extensive medical insurance for employees and their families, wellness initiatives
like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support,
retirement benefits, and learning and development assistance. Through personalized
recognition, gratitude for stretched work, and engaging activities, we promote employee
delight at the workplace. Additional benefits such as salary advance support, relocation
assistance, and flexible benefit plans further enrich the Meesho experience.

At Meesho, we are committed to creating an inclusive and accessible workplace where
every individual can thrive. In compliance with the **Rights of Persons with Disabilities
Act, 2016**, we uphold the following principles:

**Equal Opportunity**: We ensure that employment opportunities are never denied 
on the grounds of disability if the candidate is otherwise competent to perform 
the job.

**Accessible Workplace**: Our facilities are designed to be fully accessible, with
amenities and assistive devices provided to support differently abled individuals
in their work.

**Inclusive Hiring Process**: We adopt a transparent and non-discriminatory selection
process, including providing application forms in alternate formats and offering
reasonable accommodations during interviews upon request.

**Career Growth**: We provide adequate training post-recruitment and pre-promotion,
with training materials available in accessible formats to enable equal career progression.

**Support & Confidentiality**: A dedicated liaison officer/committee addresses concerns
and grievances, while maintaining strict confidentiality of disability-related information.

**Awareness & Inclusion**: We conduct awareness programs to promote a culture of
inclusivity across the organization.

Meesho welcomes applicants and employees of all abilities and is dedicated to fostering
an environment where differently abled persons can achieve their full potential.

Know more about Meesho here :[ https://www.meesho.io/](https://www.meesho.io/)