# Functional Consultant

- Link: https://100xfounder.com/job/highradius-functional-consultant-7e96c7/
- Published: 2026-07-01T12:31:46+05:30
- Author: Ishaan Vardhan

### Job Summary –

Functional Support Consultant will be responsible for providing support to our high-
end, robust and scalable SaaS products. He/She plays a significant role as an extension
of our internal teams, the ultimate HighRadian ambassador who delivers continuous
support from the advent of the conflict to the time it gets resolved. S/he should
be keen to learn about our complex software products and have a people-first mentality.
If you are ready to leverage your grit, creativity and bit of wit and humor to experience
an awesome company culture – then you should be a HighRadian!

### Responsibilities –

 * Responsible for providing product support to users of the Highradius applications.
 * Own customer reported issues and drive them to resolution meeting the SLAs
 * Provide a delightful customer experience by partnering with internal and external
   stake holders
 * Supports and contributes to the growth of best practices for delivery of HighRadius
   Support services
 * Understand HighRadius application troubleshooting practices to ensure successful
   resolution of the issues.
 * Have the will to learn and understand our products and their features to support
   and educate clients
 * Follow the Quality and Process compliance to do the right thing for customers
   and the organization
 * Dynamically prioritize tickets and multi-task when needed
 * To be a team player who can work in rotational shifts.
 * To empathize with client situations and provide quick resolutions or workarounds.
 * Have a collaborative approach to clearly communicate issues and resolutions with
   the internal teams and customers.

### Requirements –

 * 2 to 5 years of experience in Application Support preferably a SaaS application
 * Familiarity with tools & practices of the trade such as case management, knowledge
   base, defect & escalation management.
 * A technology-centric background
 * Strong logical, analytical and problem solving skills
 * Excellent communication skills
 * Can work in a fast paced, ever changing, start-up environment
 * Proficiency in running SQL queries is a plus
 * Scripting knowledge is a plus