# Functional Consultant

- Link: https://100xfounder.com/job/highradius-functional-consultant-19585d/
- Published: 2026-03-11T14:37:16+05:30
- Author: Ishaan Vardhan

### About Us

HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates
180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & 
Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury.
HighRadius guarantees operational KPI improvements by mapping them to specific agents
on the platform. With a 3-6 month go-live period, HighRadius drives value creation
at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull,
Lufthansa, and more. HighRadius has been consistently recognized as a market leader
by Gartner, IDC, and Forrester.

### Job Summary

Functional Support Consultant will be responsible for providing support to our high-
end, robust and scalable SaaS products. He/She plays a significant role as an extension
of our internal teams, the ultimate HighRadian ambassador who delivers continuous
support from the advent of the conflict to the time it gets resolved. S/he should
be keen to learn about our complex software products and have a people-first mentality.
If you are ready to leverage your grit, creativity and bit of wit and humor to experience
an awesome company culture – then you should be a HighRadian!

### Responsibilities

 * Responsible for providing product support to users of the HighRadius applications.
 * Own customer reported issues and drive them to resolution meeting the SLAs.
 * Provide a delightful customer experience by partnering with internal and external
   stakeholders.
 * Supports and contributes to the growth of best practices for delivery of HighRadius
   Support services.
 * Understand HighRadius application troubleshooting practices to ensure successful
   resolution of the issues.
 * Have the will to learn and understand our products and their features to support
   and educate clients.
 * Follow the Quality and Process compliance to do the right thing for customers
   and the organization.
 * Dynamically prioritize tickets and multi-task when needed
 * To empathize with client situations and provide quick resolutions or workarounds.
 * Have a collaborative approach to clearly communicate issues and resolutions with
   the internal teams and customers.

### Requirements

 * 3 to 4 years of experience in Application Support preferably a SaaS application
 * Familiarity with tools & practices of the trade such as case management, knowledge
   base, defect & escalation management.
 * Team player who can work in rotational shifts
 * Excellent communication skills
 * Can work in a fast paced, ever changing, start-up environment.
 * Proficiency in running SQL queries is a plus.