# Staff Software Engineer, Customer Administration

- Link: https://100xfounder.com/job/coinbase-staff-software-engineer-customer-administration-406d44/
- Published: 2026-07-10T00:35:42+05:30
- Author: Ishaan Vardhan

Ready to do the most impactful work of your career? At [Coinbase](https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain&utm_source=coinbase),
we are uncompromising on our mission to increase economic freedom. The bar is high,
the environment is intense, and we like it that way. This isn’t a place for complacency,
it’s a place to be pushed past your perceived limits. If you’re ready to build the
future of finance alongside people who refuse to settle for “good enough,” you belong
here. Coinbase is a remote-first, but not remote-only company. Expect to get together
quarterly for intense in-person working sessions called “surges.” [learn more about working at Coinbase](https://www.coinbase.com/careers).

### Staff Software Engineer, Customer Administration

The Customer Administration Engineering (CAE) team is a core pillar of Coinbase’s
Enterprise Applications and Architecture (EAA) org, responsible for building and
operating the secure, foundational platforms that power customer data operations
across Coinbase. Our flagship product, Control Center, is Coinbase’s secure system
of action for internal specialists across CX, Compliance, Legal, Global Investigations,
Trust and Risk, and dozens of other teams. It serves approximately 7,000 internal
users via its UI and powers a growing ecosystem of internal tools and AI automation
via its backend APIs and MCP. We are at an exciting inflection point: evolving Control
Center from a human-specialist UI into a modular, AI-agent-ready operations platform.
As a Staff Software Engineer, you will be a technical anchor for the CAE team, driving
architectural decisions, mentoring engineers, and leading the delivery of high-impact,
cross-cutting platform capabilities.

### What You’ll Do

 * Architect and deliver foundational platform capabilities including MCP tool registries,
   AI orchestration layers, risk-based access automation, and the away-team contribution
   model that enables product groups across Coinbase to build on the platform safely
   and at speed
 * Drive the evolution of Control Center into an AI-agent-ready, headless operations
   platform, designing and implementing MCP procedure constructs, agentic guardrails,
   HITL orchestration, and evaluation frameworks that enable both human and autonomous
   AI agents to execute sensitive customer operations securely
 * Partner with the Engineering Manager and Product counterparts to define architectural
   roadmaps, author TDDs, lead design reviews, decompose complex initiatives into
   deliverable milestones, and raise the engineering quality bar through code review
   and mentorship
 * Build and maintain highly reliable, secure, distributed backend services, owning
   SLO definitions, observability instrumentation, incident response, and operational
   readiness for Tier-1 platform systems
 * Collaborate across EAA engineering teams, Product Engineering, and Security Engineering
   to deliver cross-functional outcomes and drive shared platform primitives that
   eliminate duplicated infrastructure across the portfolio

### Required Skills and Experience

 * 8+ years of hands-on software engineering experience, with a demonstrated track
   record of architecting and delivering large-scale, high-traffic distributed systems
   in production, including deep proficiency in backend service design, API development(
   gRPC, MCP, GraphQL), and scalable microservices architectures
 * Proven ability to independently lead ambiguous, high-impact technical initiatives
   from whiteboard to production, writing high-quality, well-tested code and setting
   the standard for others across complex, multi-team problem spaces
 * Strong experience with cloud-native infrastructure and the modern backend stack:
   AWS, Kubernetes, Terraform, BuildKite/CircleCI, event-driven architectures (Kafka,
   MQ), distributed caching (Redis/Memcached), and proficiency in SQL and/or NoSQL
   databases
 * Track record of building secure, compliant internal tools or platforms, with 
   deep appreciation for security controls, access management, audit logging, data
   governance, and engineering rigor in a regulated financial services environment
 * Experience building or integrating with agentic AI systems, including MCP servers,
   LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail
   frameworks for production agentic workloads
 * Proficiency in Go (Golang) as a primary backend language, with willingness to
   work across Python where applicable in the evolving AI stack
 * Utilizes generative AI responsibly, maintaining human oversight to deliver business-
   ready outputs and drive measurable improvements in workflow efficiency, cost,
   and quality.

**Pay Transparency Notice:** The target annual **base** salary for this position
can range as detailed below. Total compensation may** **also include equity and 
bonus eligibility and benefits (including medical, dental, and vision).

### Annual base salary range (excluding equity and bonus)

₹9,424,500—₹9,424,500 INR

 * **_Application Limit: _**Candidates may submit a maximum of 3 applications within
   a 6-month period.
 * _**Equal Opportunity Employer: **Coinbase is an Equal Opportunity Employer. All
   qualified applicants will receive consideration for employment without regard
   to race, color, religion, sex, sexual orientation, gender identity, national 
   origin, disability, protected veteran status, or genetic information. Applicants
   with criminal histories will be considered consistent with applicable federal,
   state, and local laws._
 * _**US Applicants: **View[ Employee Rights](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf),
   [ Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf),
   and[ E-Verify](https://static-assets.coinbase.com/e-verify.pdf) Notice of Participation._
 * _**Accommodations: **If you are an individual with a disability who needs a reasonable
   accommodation, email us your request and contact info at accommodations[at]coinbase.
   com. Need screen reading technology?[ Click here](https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn)
   to download a free compatible screen reader and view the[** **tutorial](http://www.chromevox.com/tutorial/)._
 * _**Data Privacy & Arbitration: **By submitting your application, you agree to
   our[ Candidate Privacy Notice](https://www.coinbase.com/legal/applicant_privacy_notice).
   US applicants: By submitting your application, you agree to[ Arbitration of Disputes](https://www.coinbase.com/legal/application-arbitration-agreement)._